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Frequently Asked Questions

Information and Contact for Wooden Toddler Toys
General Shopping
Order Information
Purchase Orders
Shipping
Returns
Security/Privacy


Information and Contact for Wooden Toddler Toys

Phone Number - Have a question? Call us at (888) WT-TOYS-8; that's, (888)988-6978. Need to dial local? Call (310)860-9240

Fax - Want to fax us? Please provide a cover page and fax to (310)860-9242.

Email - We will answer our emails within 24hrs, please email us at info@woodentoddlertoys.com

Hours of Operation - Our business hours are M-F from 9AM-5PM PST. However, we do extend our hours during the peak seasons.

About Us - Do you want to know more about us. Please visit our about us section.

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General Shopping

Searching Your Store Finding the right product is not a piece of cake. However, we want to make it as easy as possible for you to make the right selection. We have tried to make searching our store very easy. We have catalogued our products under different categories, you can see the best picks under $50, you can shop by age and even by brand. We also have a search by keyword function at the top right of the store. Please try to use words that are easy to search, the less words used in the search box, the better result you will get. Are you still having trouble finding the product you need? You can email us at info@woodentoddlertoys.com and we will do the research for you. If we do not carry a product you are looking for, we may be able to find it!

Product Availability We constantly update our store with stock information. If a product is out of stock, discontinued, or on back order, we will post this information on the product page. During the holiday season it is best to order early. We only offer ground shipping and this takes a lot of time. Additionally, some of our products ship directly from the manufacturer. We do our best to get weekly stock updates from the manufacturer; however, it is possible that when we place the order with the manufacturer it is out of stock. If this happens, we will notify you immediately and give you the choice of another product or we issue a refund.

Product and/or Warranty Information Warranties are backed by the manufacturers. If you would like to know the manufacturers warranty, please contact us at info@woodentoddlertoys.com and we will get the necessary information for you.

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Order Information

Placing Order Options When placing an order, you have the option to use Visa, MasterCard, American Express, Discover, and PayPal. If you feel uncomfortable using your credit card online, we can also process your order over the phone. You can also pay by check. To do so, email your order to us at info@woodentoddlertoys.com and we will then confirm your order and give full instructions on what the next steps will be.

Tax Information We do not charge tax for 49 of the 50 states. We only charge tax in the state of California. However, if you are a tax exempt company residing in California; please email us a copy of your forms and we will waive the tax fees.

Problems with Your Order If you encounter any problems with your order or you are having difficulties with our store, please contact us right away. We are here to help. We will do our best to satisfy you and remedy the problem.

Change or Cancel an Order We process our orders very quickly. We understand that mistakes in placing an order can happen. Please EMAIL US immediately to change or cancel the order. WE DO NOT ACCEPT ANY ORDER CHANGE OR CANCELLATION REQUESTS VIA PHONE. ALL REQUESTS MUST BE MADE IN WRITTEN FORMAT. If the order has shipped and we need to cancel or change, we will charge a re-stocking fee of 25%. Orders may be canceled if the order has not yet been made ready for shipping. Cancellations made more than two (2) hours after the original order was placed may be subject to a cancellation fee of 10% of the order.

Refused packages will be issued a refund of the purchase price, less the actual shipping costs. Please let us know if you decide to refuse your order as well as the reason.

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Purchase Orders

Purchase Orders - Purchase orders and checks are accepted from hospitals, doctor offices, schools and other organizations and corporations.

Please fax your order on company letterhead to 1-310-860-9242.

We are also happy to fill out and fax or mail a W-9 Form to you if required by your organization.

We will review and enter your order into our system upon approval. If we have a question about your order, we will be happy to help you. In addition, once your order has been entered into our system, we will fax and/or email you a confirmation. If you have a question please email us at info@woodentoddlertoys.com or call us at (310)860-9240.

Once your order has been shipped, we will mail you a request for payment via email. If you prefer to receive this request by fax or snail mail, please let us know.

Sales Tax is charged to recipients in California. If your California organization is tax exempt, please include a copy of your exempt status document along with your order.

Fax: 1-(310)860-9242

USPS Mail:

Wooden Toddler Toys
999 North Doheny Dr
Suite #703
West Hollywood, CA 90069

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Shipping

Free Shipping Shipping is getting more and more expensive every day. However, we do our best to give it to you for free and still offer a very low competitive price. We do offer free shipping on orders over $100 for selected items. Some items will carry a shipping surcharge, this cost will be listed on the products page. The surcharge is there because the shipping box is either heavier or larger than a normal package and the shipping companies charge an extra cost for this. We try our best to negotiate the lowest prices from our suppliers and to pass our discount along to you.

Shipping Methods Available We ship our orders by ground shipping. We will use FedEx, UPS, USPS, and for larger orders we will use small freight and trucking carriers.

Express Shipping Services For the most part we will not accept express shipping requests due to the constraints of the vendors we deal with and the added cost of expedited shipping. However, if you do need an item by a certain date, please call us at 1(888)-988-6978 and let us know, and we will do our best to accommodate your needs. Shipping Times Our orders usually ship out within 5-7 days. You should receive your order within 8 days after it ships. We will update you with tracking and shipping information right away.

Shipping Rates You will see all shipping rates once you add all your items into the shopping cart. Items that are over $100 will ship for free; however, some items carry a shipping surcharge. This charge is listed on the items page. If there is no charge on the page, the item will ship for free.

International Customers If you reside outside the United States, you can still order from us by sending your order by email to info@woodentoddlertoys.com. However, you will need to arrange shipping. Please give us your freight forwarders information and we will ship to them after we receive payment for your order.

Track Your Order Once the shipping label is issued, we will update you with all tracking numbers. Sometimes a label is issued and when you track the order, it says billing information received. When you receive this message, it means that the shipment is still pending. Please wait an additional day and check back. If the message is still there, please contact us and we will check on the order.

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Returns

Return Policy There are many reasons you may need to return a product. If a product is damaged, please contact us right away and we investigate the matter. Returns are handled case by case and we are very liberal and fair. We will do our best to work with you to make sure you are satisfied. Unfortunately, we cannot accept any returns after 30 days of purchase. Any returns made without an authorization number will not be accepted.

Process In order to make a return, you will need to contact us first by email. We will then issue a Return Authorization number. This means your return is approved. Please make sure to keep all original packing and pack the product with care. Once the product is returned, we will inspect it and then contact you back with the results.

Restocking Fee If you need to send an undamaged item back to us, there will be a 30% restocking fee. If the item arrives damaged to us, it is possible that there will be no refund. We suggest that when you prepay your freight to us, that you insure and track the package.

Shipping If a product is damaged or defective and a replacement part is not available, we will issue a shipping label to you, free of charge, to return the product. However, if the item is in good condition and you wish to return it, you will be responsible for the restocking fee and both the inbound and outbound shipping fees from the shipping carrier. These costs will be communicated to you prior to making the return.

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Security/Privacy

Terms- We believe in keeping your information private and not sharing it with anyone. We know that unsolicited mail and phone calls are a nuisance. We will not share your information with anyone other than the parties involved in the transaction of your order. Additionally, if you receive emails from us, from our newsletter or emails on specials, and you do not wish to be on the mailing list, please email us and we will be sure to take you off. Please see our privacy policy page regarding more on our security and privacy policies at www.woodentoddlertoys.com/privacypolicy.html

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